FAQs

Here you will find answers to the mostly asked questions. The questions are grouped in themes. Click on a theme to see all Q&As.

Bonus points

  • Bonus points: What is it?
    When you buy items on our website you collect bonus points for each item bought. How many bonus points you get for a specific item is displayed on top of the item details as follows:


    example of an item with 15 bonus points

    When you have collected enough bonus points you can exchange them for items from our website. How many bonus points you need for a specific item is displayed on top of the item details as follows:


    example of an item for which 195 bonus points are necessary

  • For which items are bonus points credited?
    Bonus points are exclusively credited for items bought. No bonus points will be credited for items you use your bonus points for.
  • How long do my bonus points remain valid?
    The bonus points you have been credited within a year remain valid until December 31st of the following year. Past that deadline, all bonus points which have not been used will be irrevocably deleted.

    EXAMPLE: You have been credited 200 bonus points altogether between January 1st 2005 and December 31st 2005. These bonus points remain valid until December 31st 2006. From January 1st 2007 on, all remaining bonus points from 2005 will be permanently deleted if you do not use them until December 31st 2006.

    When using your bonus points, the oldest ones are automatically used first.

    Bonus points of two following years may be cumulated during their validity time.

    EXAMPLE: You have 30 bonus points left from 2005 and you have collected 120 bonus points in 2006. You may use these 150 bonus points to get an item for 150 points but you need to do this not later than December 31st 2006 because the 30 remaining bonus points of 2005 are not valid anymore from January 1st 2007 on.

  • How can I use my bonus points and for which items?
    How many bonus points you need to exchange an item against bonus points is displayed in the basket in the column exchange against: for example 195. Check the box right to the number of bonus points displayed there before you check out if you want to use bonus points for this item.

    How many bonus points you will be credited if you buy the item is displayed in the column bonus points: for example + 15.

  • Where can I see how many bonus points I have?
    If you have logged in, the number of bonus-points you currently have is displayed underneath the search field: for example "you have 195 points". You can find more details (for instance the validity of your bonus points) in "my account". Choose the option "I want to see how many bonus points I currently have" and click "go".

    If you have not logged in, do so by clicking points. Enter your e-mail address and passwort, you will be then redirected to the page where your bonus points are being displayed.

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