Here you will find answers to the mostly asked questions. The questions are grouped in themes. Click on a theme to see all Q&As.

example of an item with 15 bonus points
When you have collected enough bonus points you can exchange them for items from our website. How many bonus points you need for a specific item is displayed on top of the item details as follows:

example of an item for which 195 bonus points are necessary
EXAMPLE: You have been credited 200 bonus points altogether between January 1st 2005 and December 31st 2005. These bonus points remain valid until December 31st 2006. From January 1st 2007 on, all remaining bonus points from 2005 will be permanently deleted if you do not use them until December 31st 2006.
When using your bonus points, the oldest ones are automatically used first.
Bonus points of two following years may be cumulated during their validity time.
EXAMPLE: You have 30 bonus points left from 2005 and you have collected 120 bonus points in 2006. You may use these 150 bonus points to get an item for 150 points but you need to do this not later than December 31st 2006 because the 30 remaining bonus points of 2005 are not valid anymore from January 1st 2007 on.
How many bonus points you will be credited if you buy the item is displayed in the column bonus points: for example + 15.
If you have not logged in, do so by clicking points. Enter your e-mail address and passwort, you will be then redirected to the page where your bonus points are being displayed.

All purchases are subject to our General Terms & Conditions (GTC). Please read those carefully.
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